Zendesk

Helpdesk, Customer Support & Service

Zendesk enables you to operate a sophisticated single point of contact. Tickets are created for every incident, question, problem or task and managed through to completion.

The clue to how this is done is in the name - Zen which is simple yet powerful. The interface is clean and straightforward to use for both clients and staff, but has depth where you might need it to cope with resolution management and reporting.

In addition to handling Tickets, a vibrant community can be supported to help share, educate, and support self-service. Integration capabilities are excellent through use of REST, RSS, email and Widgets interfaces.

Pricing is tiered to plan sizing covering the number of Agents supporting an unlimited User community - at $19/month per Agent.