Zendesk Packages

Zendesk - Assisted DIY

A Helping Hand

Need a help desk, love Zendesk, want to Do It Yourself (DIY), but don't know where to start?

New Service Launching Soon!

Our consultancy based assisted DIY package will overcome these issues and get you launched quickly and with the assurance that you'll be using best practices. The following support elements are covered:

  1. Facility Configuration, covering a custom look & feel, email & domain configuration, and global user and ticket settings
  2. Customizations, covering custom ticket types, a domain specific ticket categorization schema, additional ticket fields, trigger & email notifications, views, and reports
  3. Operational Data, covering agent groups, agents & admin configuration, and end-user & agent instruction articles
  4. Client Data, covering bulk loading of end-users, and organization data
  5. Launch Pack, including a custom screen shot and personalized launch & instruction document template

The implementation process we use is well aligned the SaaS efficiency world:

  • 1 hour telephone initial scoping session
  • Tailored implementation plan and associated configuration guidelines
  • Your Zendesk itself to ask and receive guidance during the project
  • 1 hour telephone configuration design review and and advice session

We also offer a Turnkey solution and more Advanced Configuration and integration packages should you require.

To get things started, just fill in our Enquiry Form. We look forward to working with you.