Zendesk Packages

Zendesk - Advanced Turnkey

A Full Width Ready to Launch Solution

Need a help desk, love Zendesk, want to use the full power available, but don't know where to start or worse still don't have the time?

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Our consultancy based standard turnkey will overcome these issues and get you launched quickly and with the assurance that you'll be using best practices. The following implementation elements are covered:

  1. Facility Configuration, covering a custom look & feel, email & domain configuration, and global user and ticket settings
  2. Customizations, covering custom ticket types, a domain specific ticket categorization schema, additional ticket fields, trigger & email notifications, workflow macros, policy automations, views, reports, and forums
  3. Integrations, covering Zendesk side set-up of supported integration widgets
  4. Operational Data, covering agent groups, agents & admin configuration, and end-user & agent instruction articles
  5. Client Data, covering bulk loading of end-users, and organization data
  6. Launch Pack, including a custom screen shot and personalized launch & instruction document

The implementation process we use is well aligned the SaaS efficiency world:

  • 1 hour telephone initial scoping session
  • Your Zendesk itself to track and progress configuration & launch tasks
  • 2 x 1 hour telephone configuration design review and decision sessions

We can also offer even more Advanced Configuration packages or alternatively start with a Standard Turnkey package and follow-on with this advanced package at a delta cost.

To get things started, just fill in our Enquiry Form. We look forward to working with you.