NewProducts
Zendesk Packages

Zendesk - Advanced Turnkey

A Full Width Ready to Launch Solution

Need a help desk, love Zendesk, want to use the full power available, but don't know where to start or worse still don't have the time?

Available Now!

Our consultancy based standard turnkey will overcome these issues and get you launched quickly and with the assurance that you'll be using best practices. The following implementation elements are covered:

  1. Facility Configuration, covering a custom look & feel, email & domain configuration, and global user and ticket settings
  2. Customizations, covering custom ticket types, a domain specific ticket categorization schema, additional ticket fields, trigger & email notifications, workflow macros, policy automations, views, reports, and forums
  3. Integrations, covering Zendesk side set-up of supported integration widgets
  4. Operational Data, covering agent groups, agents & admin configuration, and end-user & agent instruction articles
  5. Client Data, covering bulk loading of end-users, and organization data
  6. Launch Pack, including a custom screen shot and personalized launch & instruction document

The implementation process we use is well aligned the SaaS efficiency world:

  • 1 hour telephone initial scoping session
  • Your Zendesk itself to track and progress configuration & launch tasks
  • 2 x 1 hour telephone configuration design review and decision sessions

We can also offer even more Advanced Configuration packages or alternatively start with a Standard Turnkey package and follow-on with this advanced package at a delta cost.

To get things started, just fill in our Enquiry Form. We look forward to working with you.